Clipshop Policies

Last Updated March 1, 2023

Auris Business Ventures FZCO and all its associated websites like www.clipthedeal.com and Clip the Deal Mobile apps will henceforth together be called the “Portal”.

SERVICES PRICING

The portal earns a commission from the sales generated for the sellers on the portal. The commission charged is dependent on the category of the product sold and product lifecycle amongst other things and is mutually agreed with the sellers. There is no listing or fixed subscription fees charged to the sellers. All fees, commissions and charges are subject to change at the discretion of the portal with a 30-day notification for the sellers and will be communicated to the sellers via email.

PAYMENT METHODS /CREDITWORTHINESS

You can choose from the following ways of paying on delivery, depending on the products, the means of dispatch and as per technical availability:

Credit card reader on delivery
Cash on delivery
Online payment

We accept payments online in AED using Visa, MasterCard credit or debit card. If you make a payment for our products or services on our website or application, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules. The User can select which payment method is preferred. The payment methods available are displayed for selection when the order is finalized. If for any reason the online payment transaction is declined, Auris is entitled, at its soles discretion, to offer the User cash on delivery payment option or credit card reader on delivery where available. User is responsible for maintaining the confidentiality of his account. In the event that you have paid for an order with Apple Pay, Samsung Pay or another wallet and such payment fails to process, you authorize Auris to charge the order in any authorized credit card you may have on our platform.

PAYMENT CONFIRMATION

The User shall receive a payment confirmation to their registered Mobile number and Email address within 1 hour of payment.

Delivery And Shipping Policy

TOur aim at Auris Business Ventures FZCO is to provide our customers with the next day delivery service within UAE.
If an order is placed by 1pm (“Cutoff time”), you may receive your order the following day. In certain cases, like National Holiday, Eid or any event outside the coverage of thenext day delivery schedule may not work.
However, your order will only be delivered to you between 14h00 to 21h00.Therefore, if you choose the morning slot for the same day, your order will automatically be put on the next day delivery schedule, (Exception for religious Holiday Eid & UAE National Day).
It is the responsibility of the customer to send a complete and correct delivery address and contact number along with any specific instructions in the order note box on the check out page. Products will be delivered directly to the delivery address specified by the User.
Deliveries are performed either by the personal delivery service, by a delivery partner, or by portal delivery team, depending on the nature of the goods and the delivery location. Goods will be delivered to the front door of private residences (as far as accessible) and to the reception desk of business Users.
We will try our best to follow the customers' instructions however this cannot always be possible due to a tight delivery schedule. If you have given an incomplete address and incorrect contact number we will not be accountable for any delay.
We suggest that our customers are contactable on WhatsApp and if this number is different to the one listed on their order to inform us to avoid any confusion for the driver and to avoid any delay on their delivery.
A notification will be sent by email to the customers where they will be able to track them.Order, detailing the drivers name, contact number, pick up order, on the way order and estimated time of arrival. This is only an approximate time due to different circumstances, weather, traffic, etc.

Delivery Fees and Delivery Date will be displayed to you on the checkout page before you place the order.

Delivery Delays:

if our supply of the product is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize theeffect of the delay; Portal will not be responsible to provide any additional compensation
if no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product;
if you do not collect the product from us as arranged or if, after a failed delivery to you, youdo not rearrange delivery or collect them from a delivery depot, we will contact you for further instructions
If, despite our reasonable efforts, we are unable to contact you or rearrange delivery or collection, we will cancel your order. In this case, there will be no refund or compensation of any kind provided.

The delivery fees payable shall be adjusted against the ‘Wallet Points” balance subject to the upper limit specified by Auris which may be changed from time to time at the discretion of Auris.

Cancellation & Refund Policy

The Users are entitled to cancellation of a successful order within 1 hour of order placement and shall provide the reason for the same. In case there is a delay in delivery, for either full or partialorder, by 1 full working day or more, customer may request for the pending order to be cancelled. In case of online payment, the amount will be reflected as Shop Credits by portal at the soonest possible post the cancellation of the order. Payment refunds, if requested and approved, will be made onto the original mode of payment will be processed within 10 to 45 days depends on the issuing bank of the credit card. In case of Cash on Delivery (COD) payment, refund will be processed as Shop Credits only.

Portal Replacement & Return Policy

Items shipped from the orders placed via portal can be replaced within 2 days of receipt of shipment in the following cases only:

Wrong products are delivered
Products have expired

In case the replacement product is not available, portal may accept the return of the said products and issue Shop Credits equivalent to the amount of the said items

Replacement and Returns will be processed only if:

.The product is not damaged.
.The product is not different from what was shipped to you.
.The product is returned in the same condition as when it was received (with the original brand /manufacturer box or packaging, and, if applicable, any user manual, warranty card and all accessories)

After the courier has received your item, it can take up to two weeks for us to receive and process your return. It may take up to three weeks for Marketplace Seller orders. Payment refunds, if requested and approved, will be made onto the original mode of payment will be processed within 10 to 45 days depends on the issuing bank of the credit card. In case of Cash on Delivery (COD) payment, refund will be processed as Shop Credits only.

Some products may have different policies or requirements associated with them which will be shared in the Product Description. If not specified in the Product description, the item will default to the Portal Return Policy.

Seller Return Policy

When you order from a marketplace seller who fulfils and ships their own inventory (also called a third-party seller), the sell may receive your return directly. While sellers offer a return policy at least equivalent to that of the portal, some sellers may offer more favorable returns policies. Toreturn an item you ordered from a seller, you can view the return policy of the seller before you purchase an item under Product Description. If not specified in the Product description, the order will default to the Portal Return Policy. Marketplace sellers must either provide a return address within the United Arab Emirates, provide a prepaid return label, or offer a full refund without requesting the item to be returned to the portal to help process the returns

CONTACT INFORMATION

If you have any questions regarding these Terms of Use, please contact us at support@clipthedeal.com.